Messed up systems at Standard Bank VAF

<p>In early December, ABSA VAF settled my account with SBSA VAF in full. On 31 December, SBSA VAF still goes and takes the money from my account for the monthly payment. I call the call centre on 3rd January 2017 to advise of this error and the consultant agrees that I was not supposed to be charged and she arranged for a refund. The refund comes thorugh yesterday and this morning, i get two separate phone calls from the bank (one person being irrate with me) demanding that i pay the amount back. HOW CAN I PAY that amount back when lawfully it is MY money. Clearly Standard Bank's systems are not correctly updated and is showing my account in arrears when in the meantime, it is paid in FULL. I do not appreciate such degrading and irrate people calling me when clearly the issue is with SBSA VAF. Get your systems updated and your facts straight before blaming innocent clients. Your customer service s****s need to be fine tuned and more coherent. Disgusting service!! So glad i have moved my VAF from you. </p>