Messed Up System

I'm livid with the VERY POOR service I'm receiving from SBSA- 1) First of all, the close the main branch in Centurion, for no apparent reason than to save on the 'bottom line' (?). NO consideration for the customer!; 2) Secondly, they decided to change their online banking log-in. Previously one had to jump through 4 hoops to log in, it was a somewhat lengthy process, but worked fine, and should have been ample to protect one against cyber crime. But N-O-O-O-O-O, SBSA IT decided to change things just for the fun of it (?). Trying to log in today [Mon. 6 Dec.], I had to reregister my profile & in doing so, I was asked to link a card to same. The (ATM) card I tried to link was unacceptable due to the fact that 'it was already linked to a profile'...!!?? No matter how I tried - spending about 40 minutes on the phone to their helpline - brought NO REOLUTION; I still can't get past the page requesting to link a card to my profile... WHY the new requirement to link a card against one's 'profile', which already exists?! WHY change things that already worked fine?! HOW could SBSA 'go-live' with such a ****py system??!! Like in the past where my private banker moaned that the new updated system they had to work on, were cut-over without training!! Perhaps it's because it seems that the company is run by IT, trying to earn their keep...?