Messed up my account and refuse to help

Standard bank upgraded my accounts but failed to move over the balance, but stopped the debit order and now demand money from me, but nobody in the bank can or will help, is sit on the phone for at least 40 min to 1 hour daily, re describing my issue for three weeks, with still no solution,going into the branch did not help either.<br> Standard bank are simply unwilling to help, or just dont have anybody that can actually understand anything.<br> Returning phone calls?.. Huh whats that,direct contacts as a prestige banker huh....