MM
Mpho M

1 reviews | Active since Jul 2009

22 Oct 2019, 06:36

Mess Standard Bank has caused.

I am so disappointed with Standard Bank. Standard Bank has no idea how much I have been inconvenienced for the past few because of their mess.

I was blaming Afrihost all along but all along Standard Bank returned a debit order that was supposed to go off on the first of the month. There was enough money in my account for the debit order to go off. I was even charged for debit order that didn't go off.

I don't understand how can a bank be so careless with my money. I am now thinking of moving my account elsewhere. I have lost trust in the bank.

I feel I must be reimbursed for the charge of the debit order and plus the amount that was supposed to go off on the first of the month. I feel standard bank must communicate with afrihost and sort out this mess they made.

May this matter be resolved today.

I have two reference numbers:

*** first reference

*** second reference

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Replies (1)
Standard Bank
Standard Bank's reply22 Oct 2019, 09:40
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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