****mers!!!!!!

I want to share my frustrating experience with Standard Bank regarding my home loan payments. Recently, despite a decrease in interest rates, my monthly payment has inexplicably increased. This has not only been confusing but has also put a strain on my finances.

I contacted Standard Bank’s call center, hoping to resolve this issue. Two weeks ago, I spoke with Keenan, who acknowledged that there was an error and provided me with the reference number ***. Unfortunately, I later discovered that this reference was closed without any resolution. I reached out again today and spoke with Mohammed, who confirmed that the issue is known but has not been addressed. He provided me with another reference number, ***, but it seems I'm stuck in a loop with no solutions in sight.

The call center's service has been nothing short of useless. Their lack of action, even after admitting the mistake, is deeply frustrating. I strongly advise anyone considering a home loan with Standard Bank to think twice. The communication and support have been severely lacking, and it’s disheartening to feel like your concerns are not being taken seriously.

Overall, my experience with Standard Bank has been disappointing, and I cannot recommend them for home loans.