Mere customer service platitudes

Refer previous complaint re FICA and generic response below. DEPITE THE BELOW ASSURANCE, THE COMPLAINT IS STILL NOT RESOLVED!! MasterCard account still frozen, DESPITE various contacts with the branch/fica dept and mastercard dept - 8 TIMES!!! JUST SO DISAPPOINTED......<br> <br> <br> UPDATED RESPONSE Standard Bank Time and Date 15:40:30 | Sat 14 Mar 15 <br> Hello morays,<br> <br> We appreciate you allowing us the opportunity to address your concerns.<br> <br> As per our email communication, your complaint has been addressed and resolved.<br> <br> This matter will be closed on our side.<br> <br> Regards<br> Thabisile Nxumalo<br> Complaints Resolution Centre<br> ***<br>