SC
Sugen C

1 reviews | Active since Nov 2011

02 Mar 2015, 15:45

Merchant Services Support - A shame

I had three merchant machines. On 23 feb I went into the Sandridge branch and asked to cancel two of them (ID numbers AO6X and A31K). I told them i had another one that I was still using(AO5X). Simple enough. No.<br> <br> The third machine is not working now. And after a few days on the phone their technical service provider refers to the bank and vice versa. and it a 086 number so its costly. I c all the bank they call technical. I call technical and they call the bank. Bunch of ******s. All the while i cant take any card sales.<br> <br> I lost out on month end sales. Its now 2 March and machine is not working.<br> <br> Card sales around R500/day x 9 days = R4500. Phone calls - at least R100 = R4600. <br> <br> Thank you standard bank for destroying R4600 of value.<br> <br> Will look at ABSA's payment pebble and perhaps switch banks.<br> <br> I did the majority of my personal banking with Standard Bank for more than ten years. One would expect better service.<br> <br> Merchant No: ***

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2015, 12:53
Official
Hello chetty_sugen,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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