Merchant Services Helpdesk has terrible service

Phoned merchant services countless times because ever since the software update the machine doesn't work properly. Explained this so many times to so many consultants. Every transaction is a struggle and I have to constantly explain to clients why they need to put in their pin over and over and over.

They promised me a new machine, gave me a reference number, promised it would be here yesterday. Today I am alone at the reception desk and have to work alone with this insufferable speedpoint problem, I again had to phone merchant services and the person informed me that my reference number doesn't exist, then followed up using the merchant number and told me they are waiting for stock.

I suppose now I need to point out to the person reading this why this is an issue:

I was **** to I was misled I was left to suffer with an improperly working machine for 3+ months It's still not solved Consultants just make promises and never keep them, never phone me back

I doubt whether I will get any result from this. Standard bank just doesn't care. Seriously considering taking my merchant services elsewhere. There is so much other nonsense that happened, but I really can't be bothered to recite it again because we already know, you don't care. It's easy to apologise but actually making it right is another story.