Merchant Services

<p>Merchant Number: ********** </p> <p>Company Name: Javseal (Pty) Ltd</p> <p>Contact Number : ********** </p> <p>Ref Number: ********** 4216</p> <p> </p> <p>For the Past +- 3 Weeks We have been having Trouble with our Card Machine and have been Phoning Standard Bank Merchant Service and are getting no where, half the time Someone form Merchant Service just Hang up on the Call!!!</p> <p> </p> <p>I have never recieved a Ref Number from Merchant Services apart From Yesrterday!!</p> <p> </p> <p>Each Time We phone we get told that A technician will be out at our offices that same Day!, Yesterday I spoke to Zanele from Technical Department and she adviced me that the Technicain will be at our offices between 13:00 / 14:00 on the 25th October 2016, and no one even came out, why does Standard Bank lie?</p> <p> </p> <p>Today 27/10/2016 @ 11H45, I was on the Phone with Thembi, she said that a technicain will be out at our office by lunch time today and said she would esculate my call and then hung up on me, i am now currently on the line once again, waiting for someone to assist me, this is unacceptable service that i am recieving from STandard Bank, as We at Javseal Have been a Loyal Customer since 1993!</p> <p> </p> <p>I have had to send Cumstomer's away as they are unable to make payment with their cards , and lost alot of buisness, would Standard Bank send Customers away?? No they would never!! so why must We? How many more weeks are we going to have to wait for this problem to get sorted out??</p> <p> </p> <p>it would be greatly appreciated if someone could come out ASAP and sort this issue out, as We are so fed up with the Card Machine, I feel like taking it dropping it off at a Standard Bank Branch and Taking My Business to another Bank.</p> <p> </p> <p>I have just asked to Talk to Zanele again and currently on the phone with her, the ref no: ********** 2269, she adviced me that they Technician: Louia Moodley was meant to come out yesterday and could not make it, he should have had the decentcy to phone Javseal and advice that he wont be able to make it and that he would be here first thing in the morning, than having to call to find out what is going on.</p> <p> </p> <p>Regards Nicole</p>