tH
tammy H

1 reviews | Active since Dec 2014

27 Feb 2018, 14:21

Merchant service is the worse

I AM SO FRUSTRATED!!!!

Logged a call for my card machine a week later NO money was going into the account from the card swipes....

Spent 3 hours on the phone with standard bank merchant rebooting, reloading, uploads etc etc...

Then called this morning and got told wait till 11am to see if it's cleared yet. got promised from zanele or zandele She was going to phone back.......... 1pm NOTHING

Phoned spoke to Lesole who then told me the money is not banking cause the person who did the call out did not do something on the machine (gma011026)

I have to now email all the batch slips in question and wait AGAIN tomorrow is month end and debts are going off, payments must be made..... BUT NO MONEY IN THE ACCOUNT CAUSE OF ONE STANDARD BANK EMPLOYEE!!!!!

IV HAD ENDLESS PROBLEMS WITH STANDARD BANK CARD MACHINES THIS MONTH... AND I HAVE 2 WITH STD BAN****!

0
Replies (2)
Standard Bank
Standard Bank's reply27 Feb 2018, 15:55
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply28 Feb 2018, 12:33
Official

Good day Tammy

More information has been requested from you via email.

egards

Complaint Resolution Centre

Tel: ***

Email: ***