Mega City Durban Branch has the worst service ever!!!

To whom this may concern

I would like to stress how disappointed I was with the service I did not receive at the Durban Mega City Branch Standard Bank, from the lady sitting at front desk, who **** at first and said I needed R100 to activate the card and open an account with Standard bank, after that sitting at this huge branch somewhere at the corner when nobody checks on you and there was no consultants available, 30 min later I asked to see the manager, and she was busy having a fat chat with one of the consultants who could have been assisting at the waiting area. She disregarded me like a crazy person , and carried on with her fat chat, There after I left the branch and went to Prospecton in Isipingo, where I received the best service in the whole world, I got my account, however I did not make the dead line to HR, for changing my account. Had Mega city Branch told Me that their valued staff was on lunch or not available, I would have had everything done. I went back to the branch to get a stamp for one of the HR letters, and it was 15:40, there was still all the staff inside the branch and they refused to sign the letter, saying I must go to Prospecton, I thought the reason why there are branches everywhere is so that it is convenient for customers and service should be the same through out. Please let me know if I was wrong,

I am looking forward to still having an account with Standard Bank, However training is needed for staff as well as customer care, which I believe should be the branches main goal.