Mediocre service delivery

As of June 2021 I opened a new account with Standard bank of which my mother then transferred money into. The account was later blocked upon suspicion of where the funds had come from; I then went to the local Standard Bank branch to query the issue. I was asked where the funds came from and I told them that my mother had transferred me the money. Emails were then sent to the relevant parties in order for the account to be opened and I was told to await an email/ phone call of confirmation of the unblocking of my account, which I did not receive. After a good 8 months of no confirmation I then decided to try withdrawals (30 March 2022) of which the ATM gave me a slip indicating that my account had been suspended. I then went to my local branch for assistance and again an email was sent to the relevant parties and I was told to await an email or phone call to confirm the unblocking of my account of which I again did not receive. A good 3 weeks went by without any word from Standard Bank indicating any form of progress on my account, I then called them (22 April 2022/reference number: ***) to find out why it takes them approximately 9 months to unblock my account when I have answered all questions that confirm the origin of the funds I received and they failed to provide me with an answer. I was again told to wait for a Phone call the following week to rectify the matter. The call was to be received on a Monday of which it did not arrive. At this point I am absolutely fed up with the service I received from Standard Bank and wish to get my funds out, close the account and find another bank to invest in because I cannot be dealing with the same issue for an approximate 9 months only to be told to await an “email/ Phone call” which never arrives, it is totally unacceptable and mediocre service delivery from Standard Bank.