LC
Ledingwana C

1 reviews | Active since Sept 2013

16 Nov 2015, 09:36

Medical Aid refunds transferred to wrong account

My Standard Bank account changed and I forgot to update the details with my medical aid and all my refunds were transferred to my old account number and the account number was allocated to another person, my query is how does Standard Bank accept funds in the account if the name of the person intended for is different from the account holder, it shows that there is a loop hole in the bank system.

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Replies (1)
Standard Bank
Standard Bank's reply17 Nov 2015, 07:07
Official
Hello lchidi,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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