****med with no aid

On 24/10/2024 I made an immediate payment into a Standard Bank business account for a business that sells wigs. I was in communication with this person and they assured me that my wig was on the way because due to black Friday they had to send out a large order to save costs. Unfortunately I never received my goods and the account holder stopped responding to my texts,it turns out I was ****med and they use this Standard Bank account for their *****ulent dealings. So I called Standard Bank and they said my institution,Capitec Bank is the one that is supposed to lodge a complaint for me with a case number. On the 19/11/2024 I sent Capitec Bank a certified copy of my ID and an affidavit as per their request. I waited 3 long weeks and I contacted them but they told me they are awaiting Standard Bank. Yet when I called Capitec again they told me they had not received anything so they gave me an alternative email belonging to a Dimakatso Chauke, so on the 03/12 I forwarded my documents yet again it was as if I'm starting the process all over again. I'm disappointed in Capitec Bank because this process was supposed to take less than 4 weeks the year is approaching its end and they have not called nor emailed me anything I have even reverted to DMing them on Twitter and I as a person can't approach Standard Bank, Capitec is always advising its customers about **** artists and physhing yet they can't help me as a victim of this crime I want to know what the hold up is.