DR
Deborah R
1 reviews | Active since Feb 2013
30 Mar 2023, 11:06
****med, No responses or help re: chargeback
I was ****med in January by a very reputable looking website, and paid with my credit card. I realised this by the beginning of February, and wanted to do a chargeback to my account. An added complication is that I had closed the credit card account since then, but there has to be a way to get my funds back into my main STD Bank account? I was told I would receive feedback by the latest 27 March (6 weeks later!), and of course, I have still heard nothing from them.
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Replies (3)
Standard Bank's replyOfficial
30 Mar 2023, 11:19Hi Deborah
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Mar 2023, 11:19
Official
Hi Deborah
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
DR
Deborah R's updateReviewer Update
05 Apr 2023, 10:55I received a phone call on Monday saying my refund would come in on Tuesday, and an email saying my query was resolved, but I have not received the funds yet, so my query is not resolved?
DR
Deborah R's update05 Apr 2023, 10:55
Reviewer Update
I received a phone call on Monday saying my refund would come in on Tuesday, and an email saying my query was resolved, but I have not received the funds yet, so my query is not resolved?
Standard Bank's replyOfficial
05 Apr 2023, 11:04Good day Deborah
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 Apr 2023, 11:04
Official
Good day Deborah
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***