TM
Thuso M
1 reviews | Active since Jul 2022
13 Apr 2026, 08:37
****med money and they don’t want to reimburse me.
I was ****med money in my savings account at Standard Bank and they are refusing to refund me the amount of R8000.00 I am deeply disappointed and feel de*****ed my hard earned money.I followed the right stay opened a case at police station and sent them all necessary documents and information.They refunded only R1000.00.Of with the total amount I was ****med was R9000.00.They saying they would refund the R8000.00 because it was reported after it happened how come they refunded the R1000.00 as it’s the same case.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
13 Apr 2026, 09:04Good day Thuso,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Apr 2026, 09:04
Official
Good day Thuso,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Thuso M's updateReviewer Update
13 Apr 2026, 09:22I WANT MY MONEY AND HAVE TRUSTED YOU AS MY BANK TO KEEP MY MONEY SAFE WITH YOU.
This kind of response is not a solution to my problem I will be be forced to assign my attorney in this matter.
Because I tried to resolve this as civil with you ,we pay bank charges monthly only to get such terrible experience.
This kind of response is not a solution to my problem I will be be forced to assign my attorney in this matter.
Because I tried to resolve this as civil with you ,we pay bank charges monthly only to get such terrible experience.
TM
Thuso M's update13 Apr 2026, 09:22
Reviewer Update
I WANT MY MONEY AND HAVE TRUSTED YOU AS MY BANK TO KEEP MY MONEY SAFE WITH YOU.
This kind of response is not a solution to my problem I will be be forced to assign my attorney in this matter.
Because I tried to resolve this as civil with you ,we pay bank charges monthly only to get such terrible experience.
This kind of response is not a solution to my problem I will be be forced to assign my attorney in this matter.
Because I tried to resolve this as civil with you ,we pay bank charges monthly only to get such terrible experience.
Standard Bank's replyOfficial
13 Apr 2026, 11:02Good day Thuso,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Apr 2026, 11:02
Official
Good day Thuso,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Thuso M's updateReviewer Update
13 Apr 2026, 12:39Considering the fact that I stay in Pretoria these transactions were made in Johannesburg and Cape Town when did I travel to those places.
And they were done midnight without my knowledge why did the bank not take initiative to block my account if a suspicious activity was detected.
And they were done midnight without my knowledge why did the bank not take initiative to block my account if a suspicious activity was detected.
TM
Thuso M's update13 Apr 2026, 12:39
Reviewer Update
Considering the fact that I stay in Pretoria these transactions were made in Johannesburg and Cape Town when did I travel to those places.
And they were done midnight without my knowledge why did the bank not take initiative to block my account if a suspicious activity was detected.
And they were done midnight without my knowledge why did the bank not take initiative to block my account if a suspicious activity was detected.