NS
Nqobile S
1 reviews | Active since Feb 2019
16 Sept 2024, 08:54
****med by your client
Good day, I am writing this with a very high disappointment. I was ****med by your client. I made payment to her account and she didn’t send clothes i had purchased as per agreement. I reported the matter to my bank as well as a police case. Her account was closed but my money is still not back this was in July. I have called but was told My bank will be in contact but I have not heard any feedback from your side. How is your client able to get away with my very last cent? All evidence given and her account closed but still not refund. Highly disappointed
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
16 Sept 2024, 08:59Hi Nqobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply16 Sept 2024, 08:59
Official
Hi Nqobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Nqobile S's updateReviewer Update
17 Sept 2024, 08:58No one has contacted me.
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Nqobile S's update17 Sept 2024, 08:58
Reviewer Update
No one has contacted me.
Standard Bank's replyOfficial
17 Sept 2024, 09:10Hi Nqobile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2024, 09:10
Official
Hi Nqobile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Nqobile S's updateReviewer Update
17 Sept 2024, 15:20Hello, I still have not been contacted
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Nqobile S's update17 Sept 2024, 15:20
Reviewer Update
Hello, I still have not been contacted
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Nqobile S's updateReviewer Update
18 Sept 2024, 12:41Again, highly disappointed. I have not received any assistance when you had promised to contact me. I still have not received any feedback about my money that was sent to a standard bank client. Highly disappointed
NS
Nqobile S's update18 Sept 2024, 12:41
Reviewer Update
Again, highly disappointed. I have not received any assistance when you had promised to contact me. I still have not received any feedback about my money that was sent to a standard bank client. Highly disappointed
Standard Bank's replyOfficial
18 Sept 2024, 13:32Dear Nqobile
Apologies for the delay.
We will follow up with our team and we will be in touch.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Apologies for the delay.
We will follow up with our team and we will be in touch.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2024, 13:32
Official
Dear Nqobile
Apologies for the delay.
We will follow up with our team and we will be in touch.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Apologies for the delay.
We will follow up with our team and we will be in touch.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
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Nqobile S's updateReviewer Update
19 Sept 2024, 13:01Still no feedback
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Nqobile S's update19 Sept 2024, 13:01
Reviewer Update
Still no feedback
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Nqobile S's updateReviewer Update
23 Sept 2024, 07:09I have not been contacted and asked details of your client that took my money. Who are you investigating? What matter are you looking into? Please give me an update since it has been more than a week of looking into the matter.
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Nqobile S's update23 Sept 2024, 07:09
Reviewer Update
I have not been contacted and asked details of your client that took my money. Who are you investigating? What matter are you looking into? Please give me an update since it has been more than a week of looking into the matter.
Standard Bank's replyOfficial
23 Sept 2024, 07:13Dear Nqobile
We will follow up with our team.
We will be in touch with our further feedback.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with our further feedback.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Sept 2024, 07:13
Official
Dear Nqobile
We will follow up with our team.
We will be in touch with our further feedback.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with our further feedback.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
NS
Nqobile S's updateReviewer Update
25 Sept 2024, 05:45Still waiting
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Nqobile S's update25 Sept 2024, 05:45
Reviewer Update
Still waiting
Standard Bank's replyOfficial
25 Sept 2024, 06:59Good Morning Nqobile
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 06:59
Official
Good Morning Nqobile
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Sept 2024, 10:04Good Morning Nqobile
Thank you for taking our call. As per our telephone conservation please referred bank to your bank for further update or feedback regarding the case that was opened with them.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. As per our telephone conservation please referred bank to your bank for further update or feedback regarding the case that was opened with them.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply25 Sept 2024, 10:04
Official
Good Morning Nqobile
Thank you for taking our call. As per our telephone conservation please referred bank to your bank for further update or feedback regarding the case that was opened with them.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. As per our telephone conservation please referred bank to your bank for further update or feedback regarding the case that was opened with them.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***