****med by standard bank to upgrade to Prestige account with Promise of Rewards Uccount points

Hi i am so disappointed in Standard bank and feel ******.. I have a cheque account with Standard bank... On the 3rd of January i recieved an sms from standard bank offering me an upgrade of my account to a Prestige account and i was told one of the benefits will be receiving 30 000 Account rewards points after i upgrade... On the 19th of January i got a call from one of their Consultants who proceeded to help me upgrade my account and still promised the Uaccount rewards points to date i have wasted money on countless phone calls to enquire because i am yet to receive the points i was promised... To date all i get is empty promises and lies.. I feel like the Consultant and Standard bank are running a ***** under false promises only to promote their new product they **** to me and promised me 30 000 points of which i haven't recieved yet but my account is upgraded and i have already been charged... I trusted Standard bank but now im unsure also with continuing to bank with them.. They sell lies to promote their products... I want them to honor their promises they are a ***** of bank operating under false adverti*****ts and lies to lure clients into buying their products with empty promises