TK
Thabitha K
1 reviews | Active since Feb 2020
25 May 2026, 20:05
****med by Standard Bank.
I closed a Savings account on the 31 March 2026. The funds in the account were supposed to reflect in my current account after a week of notice. Never happened. Went to the Glen branch to query, I was told a debit voucher was printed, I should have been given the voucher, I should go back to the branch where I closed the account. I went back, did not get helped, apparently they needed to 'trace' the account. I was told to fill in a claim form, and the funds would be deposited, because they had apparently been deposited into a wrong account.
Lo and behold, today is 25th of May and still nothing. I am dancing to their tune over MY money by the way. Definitely moving to another bank.
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Standard Bank's replyOfficial
25 May 2026, 22:37Good day Thabitha,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 May 2026, 22:37
Official
Good day Thabitha,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***