May the force be with the poor people that still bank with Standard Bank

On 13/8/21 I logged a complaint on Hello Peter regarding a Natis document I need urgently. On 17/8 4 days after my initial complaint Mfanathi Mhlangu from the Customer Resolution Centre contacted me to say that the Mall of the South Branch will contact me to resolve my issue. Nobody will believe me when I tell you this but I am still waiting for their call. So unlike Standard Bank. In the meantime I took matters in my own hand and got hold of the Asset Department. Spoke to Nqobile Khumalo and explained what I needed. While I was on the phone she spoke to the attorney who confirmed my request. As I had all the documents she requested with me, I sent it to her and COPIED the attorneys in my mail on 13/8/21. Again against all expectations I had to follow up with her on 19/8/21 just for her to tell me that the request must come from the Attorney who was copied in the mail...I have no words. Now any normal person would immediately respond and say please ask the attorney to forward your mail to me so I can take action, and not wait for the client to follow up. A service orientated person who can think would just send a mail to the attorney and confirm if they can proceed and if they are still ensure ask their telephone number and get confirmation for the 2nd time. This was really the last straw Standard Bank you have lost me as a client. Can I ask respectfully that someone contact me to arrange for the closure of my account because honestly I had enough.