DN
David Naudé

1 reviews | Active since Oct 2016

10 Oct 2018, 10:13

Mastercard? What mastercard?

I was recently under debt review, and managed to pay off all my debt. All accounts was closed by the company who handled my debt review. I requested a credit report just to see a Standard bank mastercard with an outstanding balance on my profile. I had a Bluebean card with standard bank but that was paid up and supposed to be closed. I spoke to the debt review company and they say that the account was not on their list. I need this account removed and taken off my credit report!

0
Replies (2)
Standard Bank
Standard Bank's reply10 Oct 2018, 10:51
Official

Dear Dawie Naudé

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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DN
David Naudé's update11 Oct 2018, 10:29
Reviewer Update
And still I have not had any contact from Standard Bank