ET
Eugene T
1 reviews | Active since Jul 2011
31 Jul 2021, 12:49
MASTERCARD HELP YOURSELF TO MY MONEY 2
On 16 July I registered a complaint regarding money debited to my Mastercard by Standard Bank. on 17 July I received a "reassuring" response from the Complaints Resolution department assuring me that my complaint would be dealt with promptly. It is now two weeks later and unsurprisingly I have not received any further communication nor a refund of my money! Standard Bank Mastercard is this what you call a prompt response?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Jul 2021, 23:50Hello Eugene Taljaard
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply31 Jul 2021, 23:50
Official
Hello Eugene Taljaard
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
ET
Eugene T's updateReviewer Update
01 Aug 2021, 10:20Standard, automatic response! Word for word the same as their previous response! Can you be any less sincere?
ET
Eugene T's update01 Aug 2021, 10:20
Reviewer Update
Standard, automatic response! Word for word the same as their previous response! Can you be any less sincere?
Standard Bank's replyOfficial
02 Aug 2021, 13:12Good day Eugene Taljaard
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
*** *** (fax)
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply02 Aug 2021, 13:12
Official
Good day Eugene Taljaard
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
*** *** (fax)
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
*** *** (fax)
***