1 reviews | Active since Jun 2021
Master Card Private Banking Division
Re: Master Card "Private Banking" Division On the 10th September 2021: 5 Star service from Theo Naidoo for the great professional service received. So glad you answered my call, as it was my 4th call attempt, to reach someone who could assist me. On the 9th September 2021: Zero Rating for service from the rest of the staff at Standard Bank Card Division! I was fobbed off by 3 women, and they were totally unhelpful and disinterested. One assistant even cut my call, when I asked to speak to her supervisor! "Joseph" promised to call me back, which he never did! Standard Bank: Please track my recorded calls and determine how lazy and unhelpful the female staff are. They do not deserve to have their jobs! Staff must be reminded that clients pay a monthly fee for Private Banking!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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