IB
Ivan B

1 reviews | Active since Nov 2014

14 Dec 2020, 10:54

Massive transaction fee on my credit card that no other SA banks charge for. Only Standard Bank rip you off like this.

Ref *** Standard Bank card division have charged an exorbitant fee for an foreign transaction on that none of my other credit cards have ever charged for. NO OTHER credit card from the other big 4 banks have ever charged me on this identical transaction. But Std Bank slapped a significant fee on a simple credit card payment. I was given a reference number for my dispute, and naturally no one every called me back. When I called them, they said "the fee is correct". I told them no other bank charges this, but they have no response to this. I am not laying a complaint with the Banking Ombudsman for exorbitant fees charged by Std Bank credit card division.

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Replies (2)
Standard Bank
Standard Bank's reply14 Dec 2020, 12:54
Official
Dear Ivan

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Dec 2020, 12:13
Official
Hello Ivan

Thank you for posting your comment. 

As per our telephone conversation today 23 December 2020, we confirm that the matter is resolved.

Kind regards
Complaint Resolution Centre
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