SF
Suzette F
1 reviews | Active since Sept 2020
04 Sept 2020, 19:28
Massive interest
We took a payment holiday on our credit card with Standard bank, we corresponded via email, the payment holiday was a proved via email but no explaining or a consultant call us to explain everything, but an amount of R7000 in interest was added onto our credit card, nothing was explain in the email regarding the massive interest Charges, My point is we are worse off this month because of this big deduction from Standard bank My though was that No interest will be charged Their releave plan puts people in a worse position. We are changing banks. Done with Standard bank , not the 1st time that we had problems with them We are DONE
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Replies (2)
Standard Bank's replyOfficial
05 Sept 2020, 03:21Hello Suzette
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply05 Sept 2020, 03:21
Official
Hello Suzette
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
28 Sept 2020, 12:50Hello Suzette
Thank you for posting your comment.
As per our telephone conversation with the account holder today, 28 September 2020, we confirm that the matter is resolved
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation with the account holder today, 28 September 2020, we confirm that the matter is resolved
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Sept 2020, 12:50
Official
Hello Suzette
Thank you for posting your comment.
As per our telephone conversation with the account holder today, 28 September 2020, we confirm that the matter is resolved
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation with the account holder today, 28 September 2020, we confirm that the matter is resolved
Kind regards
Complaint Resolution Centre
***
*** (fax)
***