Marina

My mother who had passed away over 2 years and 2 months ago was over 80. Her whole life she was a customer at Standard Bank and she trusted them with her testament. Her case is not complicated, as she had dementia and lived in frail care, with no property etc. There is no communication or feedback. People who have worked on her case have moved on, and others have taken over. There is still no progress. If we write to them and ask questions, they don't get back to us. They even get our names and email addresses wrong. It's frustrating.