GE
Gerno E

1 reviews | Active since May 2014

19 Jul 2017, 09:07

Marilyn Martin, Richard Fahey, Parker Habiba!!! The reason I left Standard Bank!

<p>Marilyn Martin, Richard Fahey, Parker Hibiba..... Menlyn Sqaure Branch!</p> <p> </p> <p>They are the reason why I left your bank last year! I have never come accross such pathetic services in my life and the whole of South Africa will start to know about it by tomorrow!</p> <p> </p> <p> </p> <p>On 7 December 2016 at 08:21I closed my account with Standard Bank in December last year. Marilyn Martin and Richard Fahey were included in the email where i stated </p> <p> </p> <p>7 DECEMBER 2016 </p> <p> </p> <p><br />G***xx E***xx ********** />07/12/2016</p> <p>to richard.fahey, Marilyn <br />Good Day Marilyn,</p> <p>I have the following 3 requests:</p> <p>1. Please confirm whether you will refund the R*** that was deducted from my account for the wrong cards that was sent to me.</p> <p>I have send 2 emails to Rich Fahey, ********** and have not received any response regarding the matter.</p> <p>2. Can you please transfer all of my Money to my new FNB Account:</p> <p>Account Details:</p> <p>Current Amount Available to be transferred: R***</p> <p>(Please note, if you refund the R*** as mentioned above this amount should increase with R*** to R***</p> <p><br />3. Please inform my as soon as you have done so, I will then confirm the money first and after confirmation I will close my accounts with Standard Bank.</p> <p> </p> <p> </p> <p>12 DECEMBER 2016</p> <p> </p> <p>On the 12th of December 2016 Parker Habiba send me an email that confirmed that on the 8th of December all of my money was transfered to FNB and the reason for it was "Account Closure"</p> <p> </p> <p> </p> <p>9 JANUARY 05:17PM</p> <p> </p> <p>From: G***x E***xx ********** com] <br />Sent: 09 January 2017 05:17 PM<br />To: Martin, Marilyn MS<br />Subject: Re: Bank Statement</p> <p> </p> <p>Good day Marilyn, </p> <p> <br />I have received a message saying that my personal cheque account is over its agrees credit limit. <br /> <br />Please explain this SMS as I am under the impression that the exact money has been transferred and my bank account should be on R0,00.</p> <p> </p> <p>10 JANUARY 2017</p> <p> </p> <p>Martin, Marilyn ********** />10 Jan <br /> to me, Habiba<br /> <br />Good Day G***x</p> <p> </p> <p>I will investigate the matter and let you know as we transferred all the funds to your FNB account , will confirm when the account has been settled and closed.</p> <p> </p> <p>Regards</p> <p>Marilyn</p> <p> </p> <p>I NEVER HEARD FROM HER AGAIN!!!</p> <p> </p> <p>4 JULY 2017</p> <p> </p> <p>From: G***x E****** ********** />Date: 4 July 2017 at 15:56<br />Subject: Re: SBSA Cheque Account Statement - ********<br />To: ********** "Martin, Marilyn MS" ********** <p><br />Good Day,</p> <p>I have closed my bank account with Standard Bank Months ago.</p> <p>Why am I still receiving statements that I am making payments?</p> <p>Standard Bank is pathetic!!!!</p> <p> </p> <p>NO REPLY AND NO ANSWER RECEIVED TILL DATE!!!</p> <p> </p> <p>G***x E******x ********** />Attachments08:23 (25 minutes ago)</p> <p>to habiba.parkar, Marilyn <br />Good Day Marilyn,</p> <p>Due to not receiving any reply from you or any phone call on my email sent on the 4th of July, I have phoned standard bank after yet another Debit Order has gone off and they said that my checque account was never closed!</p> <p>Parkar Habiba, I have attached the proof of payment you sent to me on 12 December 2016 at 11h01, which states that my money was transferred on the 8th of December and the reason for it is "Account Closure"</p> <p>It is simple, I will be refunded for any debit order that went off after since they day I told you that I want to cancel everything at Standard Bank.</p> <p>I am going to make both of you very famous on Hello Peter right now, because you are pathetic and you are the reason why i left and i am pretty sure it is not the first time happening!!!</p> <p>I gave YOU the instructions to close all of my accounts at Standard Bank and you never did so!!!</p> <p>I WILL NOT STOP until Standard Bank refund me for every Debit order that has gone off after i moved from your pathetic bank to FNB!!!</p> <p> </p> <p>3 People have confirmation that I wanted to close my accounts with your bank, and then you never do so!!! </p> <p> </p> <p>I went into the Standard Bank Branch and had a meeting with a Marilyn where i confirmed i wanted to close my standard bank accounts.</p> <p> </p> <p>I spoke to her several times over the phone to during December to close transfer my money to FNB and close my account!!!</p> <p> </p> <p>I want ALL OF MY MONEY back and i will not stop until I get it bac****</p> <p> </p> <p>You have one day to refund me or I will post this review on every blog and social media platform possible! The whole of South Africa must know how pathetic you are, and I will be the one to tell them!!!</p> <p> </p> <p>STANDARD BANK ARE LIERS!!! DO NOT TRUST STANDARD BAN**** </p> <p> </p> <p>YOU ARE A JOKE COMPARING TO FNB!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply19 Jul 2017, 13:14
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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GE
Gerno E's update24 Jul 2017, 11:17
Reviewer Update

I AM NOT HAPPY!!!

On the 20th of July I asked Marilyn Martin to send me my bank statements from the day I closed my bank account with standard bank (8 Dec 2016) and she deliberaty only send me my statements as from the 25th of January because she never wantedf me to see how I received 2 payements worth over R3500.

After I asked her AGAIN to send me my statements from the day I CLOSED my account and not from the 25th of January I noticed that the payments were made to my account.

Marilyn Martin deliberately did not send the correct statements the first time because she did not want me to find out about the payments that was made to my account.

Again I have proof of how pathetic she is and how she wants to lie to me and ***** me!!!!

When are you going to take action against her?

For the rest of my life I will spread the word of my bad experience with Standard Bank because it just keeps getting worse and worse and you are just showing me more and more how unprofessional you are!

You should thank Marilyn Martin for my Hello Peter and all my social media and blog posts about Standard Ban****!