Mangaliso Noji for CEO.

Yesterday I wrote a very Bad Review about Standard Bank and lack of assistance I received when I experienced Issues with updating my EAP limit and was not resolved yesterday.

Today, I deleted the very bad Review and Giving 10 stars, because of the world class service I received from Mangaliso Noji.

Mangaliso should be promoted and train others to deliver exceptional customer service, just as he delivered to me and changed my feeling from bad to extremely happy with my bank again.

Mangaliso did not talk over me, he really truly listed, he was extremely patient and explained what he is able to do, when I got another call and put him on hold, I got back and he was still on the call, he never dropped the line. He showed that he cared and wanted to resolve my Issue. He gave me good clear, simple instructions, he managed to calm my frustration. he did not say 24hours, assured me my Issue will be resolved this morning, I sent through the emails he requested and he immediately confirmed receipt. Mangaliso Noji is a Champion above Champs, others can learn from him on how to give Exceptional Service. Mangaliso went above and beyond, he evens sent me a follow-up email confirming my Issue should be resolved.

Thank you Mangaliso for being a Super STAR and making my day this morning.