cA
chantel A
1 reviews | Active since Feb 2025
26 Feb 2025, 14:06
Manager at Standard Bank Pickering Park
I have a form that needs a bank stamp as well as a "x" mark on yes or no to confirm whether I have an account with the bank or not.
I do have an account which is not active/in use. The manager completely refused to stamp & confirm that I do have an account and note that it's not been in use for years. The manager tried to force me to close the account before they would be willing to stamp the paperwork. This is horrible service and the manager purposefully made it difficult for me as I only have a lunchtime to get this done.
The manager's refusal to stamp the form and AKNOWLEDGE that yes, I do have an account with Standard bank is absolutely terrible customer service.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Feb 2025, 14:13Dear Chantal
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2025, 14:13
Official
Dear Chantal
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
cA
chantel A's updateReviewer Update
26 Feb 2025, 14:17Thanks - please ensure your staff, especially the manager on duty today, is properly trained wrt their obligations as well as customer service etiquette. I hope that I never have to return to this branch!
cA
chantel A's update26 Feb 2025, 14:17
Reviewer Update
Thanks - please ensure your staff, especially the manager on duty today, is properly trained wrt their obligations as well as customer service etiquette. I hope that I never have to return to this branch!
Standard Bank's replyOfficial
26 Feb 2025, 14:26Our team will be in touch with further feedback.
Standard Bank's reply26 Feb 2025, 14:26
Official
Our team will be in touch with further feedback.