management & staff laugh at CLIENTS that complain

walked into the bank around 02.35 joinned the queue to deposit R50 and already heard others in the line complaining about waiting for over half an hour and the line didnt move. there was one teller with the same customer and he seemed to be fighting for his life. there were two bulk tellers and people from the line were hopping to these windows the moment they became empty (not bulk customers) so this became chaotic. When I questioned the security guard he walked away and disappeared for ever. I questioned the bulk teller and she said she helps any customer that walks up to her. I looked for the manager and a consultant called Hassan called Sharon Ori who had her handbag on her shoulders and was heading for the exit. She then came into the tellers office and disappeared.This is not an isolated incident as I personally complained to the manager on FOUR different ocassions at this branch and NOTHING HAS CHANGED. Mr. Siphiso Nkosi clearly is clueless as to what is happening here and he doesnt care like the rest of the staff as they all know they are dealing with customers from the rural area and they will NEVER compalin. SHARON ORI AND HER STAFF HAD A GOOD LAUGH AT ME...