Management refuse to return emails and close accnt

I did not ask to get ****** 8x in 3 years (2 armed) and through that I lost everything!<br> I am retired and was battling to pay so the bank's despicable attorneys got involved.<br> I have since settled all of my accounts with STD Bank.<br> The bank is simply ignoring my requests for settlement letters, to close the accounts, and to update the credit bureaus.<br> It is now more than 3 months that I am emailing and calling to no avail.<br> I go into the Queensburgh Branch and they cannot tell me which accounts are still open which should have been closed. I have asked the 2 Collection managers to close all the settled accounts and they simply ignore my request and charges are continually added.<br> The bank has also ignored a high court order to consolidate all my accounts with only 1 attorney and they refused. I have also tried to get the banking ombudsman involved, but they refuse to help unless I get a reference number from STD Bank who also refuse to give this and some do not even know what that is about!<br> I have KEPT my word with STD Bank from the very beginning and the fact that I have settled all my accounts means nothing as they still want to keep them open to hit me with more charges! DESPICABLE !!