MV
Muhammed V

1 reviews | Active since Mar 2014

27 Apr 2015, 23:19

Malfunctioning ATM's At Standard Bank

The ATM machines at the Lenasia Signet Terrace branch have been malfunctioning lately. Every time you try to make a deposit, the machine is either not accepting deposits or it will not accept your notes. No matter how clean and crisp your notes might be, the machine keeps on refusing to accept it. If you then wish to try the old envelope deposit, you will be lucky to find the required envelope (assuming that the machine works).<br> <br> Furthermore, a few months ago I tried to withdraw some cash for my dad from the ATM and I was given less then I requested. I forgot the value but the amount came out all in R200 notes, but stuck in between these notes was a R100 note. As a result I was paid R100 short. I called the call center and reported the issue but have not received any feedback and as a result I miss placed the reference code and forgot about the issue until now.<br> <br> So as a warning to all Standard Bank clients using the Lenasia Signet Terrace branch, please be careful as the machines do not always work properly and you might end up loosing money like I did.

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Replies (1)
Standard Bank
Standard Bank's reply29 Apr 2015, 16:09
Official
Hello Bigmoe11,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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