Making your customer a Hero

<p>This to YOU Managers. I had a "Moving Forward" experience at your Walmer Park Branch in PE.</p> <p>The Customer Care lady SHANA FILLIS, was the most moving forward Lady I've had the pleasure of dealing with. I'm a Senior Citizen, and since the Branch is in the Senior Citizen Zone, as within 5km there must be at least 6 Retirement Villages each boasting with about 60 - 100 Residents per Village. Yep! Facts, it boggles the mind, However, the point is that Shana has a friendly, very patient service, not getting flustered but with a keen ability to assist, and us Folk, can be extremely irritating, often hard hearing and unreasonable, however, she navigated her way through, that there is always a win-win outcome.</p> <p>We certainly felt like Heros at the end of our plight. Shana Fillis you are certainly one of Standard Banks best Ambassadors. We certainly wish you well for your Future, you are one the best in your Field. </p>