Making unnecessary mistakes costing me time.

My credit card was used **********ly. This was picked up and handled professionally. I was informed that my card would be stopped and issued with a new one. The agent requested which branch I'd like to collect the new card from. He said on the system it showed Hyde Park. I emphatically requested that my card not go there as Clear Water Private Banking is 25km closer to my house, Hyde Park is very far.. The agent rep**** that this would not be a problem. Low and behold I receive an SMS now saying my card is ready for collection at Hyde Park. Come on Standard Bank. This is terrible. Please get my card to clear water. As a private banking client, this is absolutely shocking.