Making their problem mine - waste of my time!!

On 23 June, I had R417 in my account. I needed to buy electricity. I logged in and attempted to purchase R350. The transaction went through right up until the last moment when it said transaction declined. I checked my balance and it said R417. I went to the shops to buy there. I used my card at the shops and it said declined due to insufficient funds. I went to the ATM, checked my balance again and it displayed R417.33. I tried to draw R350 and it said \sorry