making the customer the problem

To whom it may concern,<br> As a loyal client of Standard bank, I am appalled at the service received by the Homeloans team!I received a letter in the post from the Standard bank Homeloans division on the 9 December 2015 regarding my new homeloan installment and the new ridiculous interest rate increase I need to pay from December moving forward! I was completely astounded by the countless internal process errors and disregard that Standard Bank has for their prestige customers, I contacted the Call Centre the same day to enquire more!<br> Further my call to the call centre I was provided with feedback stating an audit was conducted on the account and found that my wife's staff profile (who was an ex-employee of Standard Bank) was not removed and after more than a year this was only picked up now - Really??? Is this not Standard Bank's problem?? After speaking to the Call Centre Manager, Rita Chamberlain, she informed me it was our problem as we should have notified the bank and the ex-employee should have continuously followed up - Really!!! Your ex-employee played her part in completing all the employee exit documents as one does when they leave. see next complaint for further details