making payment not reflecting no sms

I made payments on my account then they send my account to collections, WHY?<br> When you call in they want your'e 5 pin digit. For WHAT IT IS PERSONAL!<br> The call centre people can help but keep bouncing you from person to person - WHY? UNACEPTABLE!!!!<br> I was on the phone with the call centre but before they want your'e account number they want to hear your'e requist - WHY? holding on for how long - UNACEPTABLE.<br> <br> I had to phone 5 times before I even got through to some one to talk too. Because the ansering service keep cutting you off.<br> <br> Must say Standard Bank Call Centre is a NO GO!!! VERY BAD WITH THEIR SERVICE!!!