Making my information inaccessible

I have a student loan that has nearly been paid off. It has however been nearly impossible for me to obtain statements to my account, since I don't bank with Standard Bank anymore. Even after being able to provide all my personal details there is no way for me to obtain this without going to a branch and waiting in a queue. I have not seen a statement in months now.<br> <br> This has led me to miss a payment on my account without me knowing it. I asked SBK to change my D/O date as my salary date has been changed and you failed to do so which meant that my payment failed and got reported to the Bureau. Since I was not receiving a statement, I did not become aware of this until much later. Now I am unable to qualify for a new credit line with my current bank.