Making Death Harder To Deal with

To Whom It May Concern @ Standard Bank

My Name is Wayne Arthur Gouws, and it is with frustration and desperation that I write this post. My Father John Arthur Gouws Passed Away late 2018 and I have been experiencing a complete lack of assistance from Standard Bank in trying to finalize his estate. My father was a loyal account holder for over 30 years and it is disgusting that a simple matter of obtaining his balance of the account can take over 1 year to process. Not only does this reflect how far Standard Bank has fallen in terms of customer service but also how little you view your customers in regards to being people and not just numbers and profits. I have attached a breakdown of correspondence from both my self and the attorneys. Due to this delay, I have been unable to fulfill my father's last requests which have had severe negative emotional and psychological effects. I beg can someone please help me to resolve this and allow me to move forward. Here is the breakdown of all the emails we have sent from our side to Standard bank.

-------------------------------------- 13 May 2019 : Emailed bank and momentum asking for certificate of balance for L&D. 11 June 2019: Emailed Standard Bank requesting certificate of balance. 17 July 2019: still waiting for certificates of balance from bank. Chantal asked client to see if he could get certificates. 23 August 2019: Client unable to obtain certificates of balance from the bank. Client has contacted headoffice and they are trying to assist. 20 September 2019: Letter to Standard Bank - should receive response within 5 - 7 business days. 9 October 2019: Email to client as no response received to date from bank. 24 October 2019: New email address found for Standard Bank - hopefully they will help. 7 November 2019: Send email to deceased estates department regarding certificate of balance. 13 November 2019: Sent follow up email to department who should be able to assist us. 20 November 2019: Send email to department to Standard Bank. 22 November 2019: Response sent to Standard Bank. 27 November 2019: Responded to Standard Bank latest query with the certified documents. 6 January 2020: Follow up email sent to Standard Bank. 15 January 2020: Follow up email sent to Standard Bank. 29 January 2020: Follow up email sent to Standard Bank. 26 February 2020: Follow up email sent to Standard Bank - no response 17 March 2020: Follow up email sent - still no response from bank. 6 June 2020: Resent docs requested by Standard Bank. 10 June 2020: Email sent to Deceased Account closure with Annexures required attached. 30 June 2020: Follow up email sent to Standard Bank - Bcc'd Wayne Gouws in email 14 July 2020: Email to client advising of no assistance from bank. 28 July 2020: Emailed client.

Regards Wayne Gouws *** *** My attorney's details Tanyth Steyn <***>