Making Clients RUNAROUND

We have been trying to cash a cheque since 9am this morning and we were sent back and forth between the office and the bank for different issues - every time having to wait in a queue for over an hour and then being told that we need different documentation in order to cash the cheque. We sent several letters along with our representative from the get-go and they still refused to cash this cheque. They only attempted to call ONE of the FOUR contact persons we had on the letter in order to confirm that the cheque can be cashed by this individual! Eventually sending this poor person away AGAIN (when they couldn't get hold of that one individual) with the promise to call him when he can come back AGAIN to get the money. We need to pay wages with this cash tomorrow and this branch has been TOTALLY unhelpful and quite ridiculous in their handling of the situation. They need proper training. Someone has now finally called and said that the money can be collected - after 3 hours and 3 trips to the bank this morning! Unacceptable.