CP
Charlton P
1 reviews | Active since Aug 2016
11 Nov 2021, 10:39
making clients jump through hoops for service.
Why make your clients who has been loyal to you jump through hoops? You asked me for a insurance schedule I send it. Now you telling me its not valid its a contract, but even the pdf attachment is named "schedule". I now have to call my insurance to send a letter stating its my schedule????
Very poor service.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
11 Nov 2021, 11:22Dear Charlton P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Standard Bank's reply11 Nov 2021, 11:22
Official
Dear Charlton P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
CP
Charlton P's updateReviewer Update
11 Nov 2021, 11:51I anyway asked my insurance for more documents which I submitted but was not allowed to speak to the lady I spoken to earlier to confirm the docs is now finally what she wants when I called in again. I am very disappointed in the service.
CP
Charlton P's update11 Nov 2021, 11:51
Reviewer Update
I anyway asked my insurance for more documents which I submitted but was not allowed to speak to the lady I spoken to earlier to confirm the docs is now finally what she wants when I called in again. I am very disappointed in the service.
CP
Charlton P's updateReviewer Update
11 Nov 2021, 13:01So I called again. Only to find out your consultant Thato loaded it wrong! I don't have a vehicle finance with you. This is how clients is treated?
This is disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
This is disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
CP
Charlton P's update11 Nov 2021, 13:01
Reviewer Update
So I called again. Only to find out your consultant Thato loaded it wrong! I don't have a vehicle finance with you. This is how clients is treated?
This is disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
This is disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
CP
Charlton P's updateReviewer Update
11 Nov 2021, 13:02Now going to social media!
CP
Charlton P's update11 Nov 2021, 13:02
Reviewer Update
Now going to social media!
Standard Bank's replyOfficial
12 Nov 2021, 10:45Dear Mr C Pheiffer
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. We appreciate your support and loyalty. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. We appreciate your support and loyalty. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply12 Nov 2021, 10:45
Official
Dear Mr C Pheiffer
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. We appreciate your support and loyalty. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. We appreciate your support and loyalty. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
CP
Charlton P's updateReviewer Update
15 Nov 2021, 07:51Where was this mail sent as I did not receive anything. Anyway does not matter. I am in the process of moving my bond to SA Homeloans so you can ignore my request.
CP
Charlton P's update15 Nov 2021, 07:51
Reviewer Update
Where was this mail sent as I did not receive anything. Anyway does not matter. I am in the process of moving my bond to SA Homeloans so you can ignore my request.
CP
Charlton P's updateReviewer Update
17 Nov 2021, 10:36I was only contacted via email today from *** a Week after I posted this complaint here.
People do yourself a favor and move your business away from this bank. You can clearly see how important client experience is to them ZERO
People do yourself a favor and move your business away from this bank. You can clearly see how important client experience is to them ZERO
CP
Charlton P's update17 Nov 2021, 10:36
Reviewer Update
I was only contacted via email today from *** a Week after I posted this complaint here.
People do yourself a favor and move your business away from this bank. You can clearly see how important client experience is to them ZERO
People do yourself a favor and move your business away from this bank. You can clearly see how important client experience is to them ZERO
Standard Bank's replyOfficial
18 Nov 2021, 13:47Dear Dear Mr C Pheiffer
Thank you for posting your comment.
An email was sent to you on the 12/11/2021 and another has been sent to you today.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for posting your comment.
An email was sent to you on the 12/11/2021 and another has been sent to you today.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply18 Nov 2021, 13:47
Official
Dear Dear Mr C Pheiffer
Thank you for posting your comment.
An email was sent to you on the 12/11/2021 and another has been sent to you today.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for posting your comment.
An email was sent to you on the 12/11/2021 and another has been sent to you today.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA