DS
Dion S
1 reviews | Active since Jun 2021
22 Jun 2021, 11:00
Make the customer wait ? Who cares?
They sent me 5 SMS’s to collect a card, in the middle of the month, mid-morning I sat in the queue for an hour. Behind people trying to get hone loans and things, just to pick up a card. Guys you got to do better, making me wait to pick up your product so I can use it, not great. When I enquirer with the chap managing the floor of the branch he said that’s how it works, I apologize.
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Standard Bank's replyOfficial
23 Jun 2021, 00:45 Hello Dion Scoulelis
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply23 Jun 2021, 00:45
Official
Hello Dion Scoulelis
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***