Made to wait forever

On Friday 13 May 2016 I was one of the first clients to step into Standard Bank, Krombroom branch at Kenilworth Centre, Cape Town. I had a very important transfer to make so as to secure a deal. Because I needed to transfer a large amount I had to first increase my transfer limit in the branch. After signing all the relevant paperwork the teller then informed me that their system was offline but I didn't have to worry because she would make sure that as soon as the system was back up she would process my request and call me to confirm. Two hours later there was no call and I was worried because i stood to lose my deal. I rushed back to the branch and was unfortunately told the system was still down. I explained the urgency and importance of my request but this time the client services personnel/manager personally took my details once again and promised to process my request asap and call me to confirm. Its now 48 hours since that promise and I still haven't received the call! I am not sure whether the staff simply forgot or actually played me the fool. I am very disappointed at the Krombroom branch staff for such pathetic service.