1 reviews | Active since Mar 2012
Made to feel like a *****
I am appalled by the service I received at greenstone branch twice in 5 days. I went to greenstone, on Monday after I tried to register my kids acc for Internet banking, each time I received an error message . I was told by a consultant that Internet banking site has been offline for more than a week. At night I decided to call the call center, and I was helped instantly.<br> Today I go in the bank to withdraw money, I am interrogated my the teller about my money. I am a prestige acc holder but I was made to feel like a *****. I was asked a million questions, after that the teller said he was going to get authorization , he left for more than 10 minutes, still when he came back , more questions followed. I answered him and asked him why am I being interrogated , he told me that his superior asked him to question me, I asked him to call the supervisor, Bongi Nxele came being escorted by another elderly lady who stood there listening . I asked her why am I being interrogated , she told me that it was standard procedure to do it, and laws changed last year, I told her that I am moving my account since I am being made to feel like I am *****ing my own money. I will be writing to the press
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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