VM
Vuyokazi M
1 reviews | Active since Jun 2023
20 Jun 2023, 19:26
Made a Simswap
Good Day
I am Vuyokazi Mniki *** 088.I have a cheque account with you. I recently lost my MTN simcard and bank cards in a terrible car accident that I was involved in the 1st week of June 2023. I made a simswap on Monday the 12th of June 2023 but right now I am struggling to transact in my account via USSD which is *120*2345# and nternet banking, I am able to login in but and buy airtime. I sent instant money of R690 on 15th June 2023 but since Friday 16th June 2023 it no longer allows me do perform the transaction, it's giving me errors . I need your assistance to this matter please, I could have went to the bank but since am admitted in 1 life hospital which makes it difficult for me to go to the nearest branch, and I will be here for quite sometime.
Are there any alternatives that we can do for me to be able to transact on my account. I have been calling ***for a number of times but no one is willing to help me and what worries me I have people that I have to take care of at home,by sending them money for food. I have never been in this problem before, I am the rightfully owner of the account.
There was a lady who tried helping me on ***and I passed the security questions but since I don't have my bank card, she stopped helping me because she needed the 16 digit number on my card. I guess there are other ways of verifying that am the rightfull owner of the account that Standard can do. You must have ways of helping me out
Kind Regards V.Mniki
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
21 Jun 2023, 07:12Dear Vuyokazi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Jun 2023, 07:12
Official
Dear Vuyokazi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
22 Jun 2023, 08:41Hello Vuyokazi
Kindly be advised that our team has made multiple attempts to contact you in order to assist with this matter.
We were unable to reach you; could you please provide us with an alternative contact number and a time when you will be available to respond to our calls?
Please be advised that should you not be able to respond in the next 24 hours the matter will then be closed.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
Kindly be advised that our team has made multiple attempts to contact you in order to assist with this matter.
We were unable to reach you; could you please provide us with an alternative contact number and a time when you will be available to respond to our calls?
Please be advised that should you not be able to respond in the next 24 hours the matter will then be closed.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply22 Jun 2023, 08:41
Official
Hello Vuyokazi
Kindly be advised that our team has made multiple attempts to contact you in order to assist with this matter.
We were unable to reach you; could you please provide us with an alternative contact number and a time when you will be available to respond to our calls?
Please be advised that should you not be able to respond in the next 24 hours the matter will then be closed.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
Kindly be advised that our team has made multiple attempts to contact you in order to assist with this matter.
We were unable to reach you; could you please provide us with an alternative contact number and a time when you will be available to respond to our calls?
Please be advised that should you not be able to respond in the next 24 hours the matter will then be closed.
We will await your response.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
23 Jun 2023, 11:40Dear Vuyokazi,
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
If you would want the team to look into the situation further, please notify us
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
If you would want the team to look into the situation further, please notify us
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply23 Jun 2023, 11:40
Official
Dear Vuyokazi,
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
If you would want the team to look into the situation further, please notify us
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
If you would want the team to look into the situation further, please notify us
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
VM
Vuyokazi M's updateReviewer Update
24 Jun 2023, 14:39You just make up lame excuses coz I keep on trying to call and have left numerous attempts on ***, saying am 20th in the queue but dololo no calls. Secondly am in theatre doctors are busy with me now and again. So I really don't know what you want me to do. I never knew that Standard bank has such poor service. You such a disgrace and disgusting. You adding more stress as am already depressed. Check your system and see how many times have been calling even left my ID number on your system but no one called me
VM
Vuyokazi M's update24 Jun 2023, 14:39
Reviewer Update
You just make up lame excuses coz I keep on trying to call and have left numerous attempts on ***, saying am 20th in the queue but dololo no calls. Secondly am in theatre doctors are busy with me now and again. So I really don't know what you want me to do. I never knew that Standard bank has such poor service. You such a disgrace and disgusting. You adding more stress as am already depressed. Check your system and see how many times have been calling even left my ID number on your system but no one called me
Standard Bank's replyOfficial
24 Jun 2023, 14:49Dear Vuyokazi
We understand your frustration and we truly wish to assist with your request, kindly provide our team with preferred time to reach out to you in order for our team to prioritize and resolve this matter.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
We understand your frustration and we truly wish to assist with your request, kindly provide our team with preferred time to reach out to you in order for our team to prioritize and resolve this matter.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply24 Jun 2023, 14:49
Official
Dear Vuyokazi
We understand your frustration and we truly wish to assist with your request, kindly provide our team with preferred time to reach out to you in order for our team to prioritize and resolve this matter.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
We understand your frustration and we truly wish to assist with your request, kindly provide our team with preferred time to reach out to you in order for our team to prioritize and resolve this matter.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
VM
Vuyokazi M's updateReviewer Update
24 Jun 2023, 14:52Call me now
VM
Vuyokazi M's update24 Jun 2023, 14:52
Reviewer Update
Call me now
VM
Vuyokazi M's updateReviewer Update
24 Jun 2023, 14:54***
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Vuyokazi M's update24 Jun 2023, 14:54
Reviewer Update
***
Standard Bank's replyOfficial
24 Jun 2023, 14:54Hi Vuyokazi
Thank you for your feedback, we have forwarded the request to our service team.
Kindly await a call shortly.
Kindest regards,
Standard Bank Social Media Team
Thank you for your feedback, we have forwarded the request to our service team.
Kindly await a call shortly.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply24 Jun 2023, 14:54
Official
Hi Vuyokazi
Thank you for your feedback, we have forwarded the request to our service team.
Kindly await a call shortly.
Kindest regards,
Standard Bank Social Media Team
Thank you for your feedback, we have forwarded the request to our service team.
Kindly await a call shortly.
Kindest regards,
Standard Bank Social Media Team
VM
Vuyokazi M's updateReviewer Update
24 Jun 2023, 16:24No one has called me, have been waiting for your call. Your service is up to **** and disgusting. Maybe it was gonna be easy for you if I died in that accident maybe you could have just helped my family via my death certificate yerr Standard Bank is such a disgrace, I will never advice anyone to bank with you
VM
Vuyokazi M's update24 Jun 2023, 16:24
Reviewer Update
No one has called me, have been waiting for your call. Your service is up to **** and disgusting. Maybe it was gonna be easy for you if I died in that accident maybe you could have just helped my family via my death certificate yerr Standard Bank is such a disgrace, I will never advice anyone to bank with you
Standard Bank's replyOfficial
24 Jun 2023, 17:07Hello Vuyokazi
Kindly be advised that we have received confirmation from out team that all calls are routed to voice mail.
Kindest regards,
Standard Bank Social Media Team
Kindly be advised that we have received confirmation from out team that all calls are routed to voice mail.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply24 Jun 2023, 17:07
Official
Hello Vuyokazi
Kindly be advised that we have received confirmation from out team that all calls are routed to voice mail.
Kindest regards,
Standard Bank Social Media Team
Kindly be advised that we have received confirmation from out team that all calls are routed to voice mail.
Kindest regards,
Standard Bank Social Media Team
VM
Vuyokazi M's updateReviewer Update
24 Jun 2023, 18:30You playing mind games with me you and your team. I will take further steps regarding this uncalled for behavior.
VM
Vuyokazi M's update24 Jun 2023, 18:30
Reviewer Update
You playing mind games with me you and your team. I will take further steps regarding this uncalled for behavior.