TM
Thulani M

1 reviews | Active since May 2023

19 Jun 2023, 17:43

Made a Simswap

I was involved in a terrible car accident and lost my belongings including cellphone,wallet etc. I made a simswap and I cannot perform all transactions on my banking, I have been calling and emailing standard bank, am admitted in hospital so can't move or go to the nearest branch. I understand that for security reasons they block banking for security reasons off which you have to call them but they failing to us me coz I am the rightfull owner of the account.

I am pleading with Standard Bank to please help me out, I have all necessary documents to prove that I am the owner of the account. They can ask me all security questions, right now am stuck in this hospital bed and have never experienced such since I have been banking with them.

0
Replies (4)
Standard Bank
Standard Bank's reply20 Jun 2023, 07:14
Official
Dear Thulani

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
TM
Thulani M's update22 Jun 2023, 08:09
Reviewer Update
You haven't resolved my problem and am not happy with your response at all. Standard Bank is disappointing me
Standard Bank
Standard Bank's reply22 Jun 2023, 08:17
Official
Good day Thulani

Our team has attempted to contact you on on multiple occasions with no luck. The most recent attempt was made this morning at 08:15. 

Please give us with an alternate phone number and a preferable time to contact you. 

Please be reminded that this case will be kept open for the next 24 hours. 

We will await your response. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply22 Jun 2023, 15:07
Official
Dear Thulani, 

We hope you're well. We made multiple attempts to reach you on your mobile and sadly could not get hold of you. 

Please contact us as soon as you are able to have one of our consultants contact you to assist you with this matter.
 
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards, 
Standard Bank Social Media Team