Made a huge deposit for vehicle loan that has still not reflected on my loan account after more than a month and 2 weeks!

Hello

I will be short and precise. I got a loan in September 2021 for vehicle finance that has turned out to be a nightmare from Standard Vehicle Finance. The installments were scheduled to start on 1 November 2021. I paid a huge deposit at the start of November which was half the loan amount and referenced my loan account. I called the bank to ensure that the funds are allocated to my loan account so that I already start reducing the interest on my loan immediately. This was the beginning of my nightmare experience with a terrible service from standard bank. From this day I spoke and interacted with many service people who basically could not confirm that my huge deposit is allocated to me. For 1 month and almost 2 weeks now, I have not received any confirmation from standard bank that this money is allocated to my account. Yesterday after demanding action some service lady sent me a picture showing that standard received the exact amount of my huge deposit on the day I deposited but they are investigating and will allocate it and let me know. Surely taking 1 month and 2 weeks to allocate a client's money is not right. I also received my first statement that does not show the big deposit that I paid. This is a **** of a bank and I will let everyone know of how standard bank treats its customers. I opened a case with the Ombudsman and I will ensure that Standard Bank is known by people for what it is! A real *******!

Irate and angry customer