SP
Samantha P

1 reviews | Active since Apr 2021

23 May 2023, 08:48

MacRoberts Attorneys and STANDARD BANK

I would just like to say how **** the Standard bank service is. They debit your account, your account goes into minus and see that it is not even pay day yet but will hand you over to attorneys and harras you. When they are anyways going to double debit your account in the new month.

Also when you actually try to call them for them to assist you, they are such ****en ridiculous questions about your account that who the **** even knows, and dont even try to assist you.

Of all the years of actually having a bank i have NOT had good service. The last time i complained about the same thing. They want to make everything on digital but then cannot even help their own clients when they ask. I would also like to name and shame MacRobert Attorrneys for calling me so rudely when and they dont do their research and say to i dont read my emails. YOU KNOW **** ALL ABOUT ME nor my situtation with the bank yet you also judge and harras me cause the bank says so !

You are going to double debit my account so why the **** are you handing me over! Sending msgs you are trying to call me but not calls have come my way.

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Replies (4)
Standard Bank
Standard Bank's reply23 May 2023, 08:58
Official
Dear Samantha

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply23 May 2023, 10:18
Official
Dear Samantha

Thank you for accepting our call, we apologize that we were unable to assist you with your inquiry. 

We understand your dissatisfaction and wish you had given us the chance to investigate and discover ways to help you. 
 
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team 
SP
Samantha P's update26 May 2023, 11:34
Reviewer Update
I AM STILL GETTING HARRASMENT SMSES !!! NOTHING IS ****EN BEEN DONE!!

WHO IS INCHARGE OF THIS? IS ANYTHING GOING TO BE SORTED??

I AM WAITING FOR SOMEONE TO TELL ME HOW THEY ARE GOING TO FIX THIS ??

I WANT AN ANSWER TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I AM SO SICK AND TIRED OF THIS! I HAVE BEEN A LOYAL CUSTOMER SINCE I WAS A TEEN!
Standard Bank
Standard Bank's reply26 May 2023, 11:39
Official
Dear Samantha

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

We sincerely apologize for the inconvenience caused.

Thank you

 
Kindest regards, 

Standard Bank Social Media Team 
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