Lying to customers

I went to standard bank today and was assisted by a lady named farida i advised her that i want to open an account and give my fiance signing powers on my account , i took the day off to do this ,i only had my license with me,because i had checked on the system yesterday(ecm) if my id and por is correct,of which it was,she then advised me i cant open an account with my license i told her i already have a profile its not a new account,she then told me standard bank has changed their system and my id is not scanned,now i advise she stops lying cause she never knows if she is helping a staff member, i know that customer 1st does not affect ecm and my id and por is still scanned,i insisted that it is scanned but they refused to help me please check your staff southgate branch they turning away business and revenue<br> Thank you