Lying to customers

So heres my story. My husband is at home since the lockdown. Hes salary cut by more than 60%. We emailed standard bank a month ago to ask them to help us with the dept holiday that they give their clients. Received email back they wil call us back in 7 tp 10 working days. Still waiting for the call. Yesterday standard bank calls me to sell some **** to me. I said to the guy that im unhappy abouy the service. So he tells me he wil look into it and call me back in 10min still waiting. Loans went of and we have almost nothing left in the bank. Thanks standard bank for not helping your clients. Will look for another bank.